This section aims to help customers with disabilities both with using this site and also with communication and getting access to C&G branches and other buildings. You can use the symbols to help you find the services that are helpful to you:
If you are a wheelchair-user
If you are hard of hearing or have a speech impairment
If you are visually impaired
Wherever possible, all C&G branches are adapted or designed to be accessible. If you have any concerns about accessibility, please phone your local C&G branch before visiting. (Find details of C&G branches in your area by using our branch locator).
Services in C&G branches include hearing induction loops, templates for signing standard forms and bank note gauges so you can easily check your notes. C&G branch staff can also help you by reading information and completing forms on your behalf.
Information can be provided in a range of different formats - you can choose the one that is most suitable for you. You can communicate via fax and textphone and there are also arrangements with the RNID to provide additional services.
As well as visiting C&G branches, you can get in touch by phone (Textphones available).
If you are having difficulty using this website you can update your browser setting to suit you. Try changing the font size using your browser's font increase/decrease capability.
Whenever possible, all new and refurbished C&G branches are designed to be accessible to all customers, including those with disabilities.
C&G branches have templates you can use to make it easier for you to sign standard forms. You might need someone to position the template on the form.
You can also use one of the bank note gauges available which will tell you at a touch which bank note is which, based on note size.
At C&G branches, and also at C&G's chief office, we can help you in a number of ways:
There are hearing induction loops and portable induction loops available at all branch counters.
In addition, hearing induction loops and portable induction loops are available at C&G's chief office and administration centre in Gloucester.
All information and correspondence can be sent to you in your chosen format as well as in standard format. Just ask a member of staff.
Large print
Audio
Braille
If staff don't have access to a textphone they will use the Typetalk service. You may also Typetalk via the standard telephone system phone numbers for C&G mortgages and C&G savings.
You can also get in touch by fax and, if appropriate, ask for a reply using the same method.
There are a number of other options available from the Tools menu if you select Internet Options and Accessibility.
