Accessibility

Do you have a disability?

This section aims to help customers with disabilities both with using this site and also with communication and getting access to Lloyds Bank branches and other buildings.

What services are available?

Wherever possible, all Lloyds Bank branches are adapted or designed to be accessible. If you have any concerns about accessibility, please phone your local Lloyds Bank branch before visiting. (Find details of Lloyds Bank branches in your area by using our branch locator).

Services in Lloyds Bank branches include hearing induction loops, templates for signing standard forms and bank note gauges so you can easily check your notes. Lloyds Bank branch staff can also help you by reading information and completing forms on your behalf.

Making communication easier

Information can be provided in a range of different formats - you can choose the one that is most suitable for you. You can communicate via fax and textphone and there are also arrangements with the RNID to provide additional services.

As well as visiting Lloyds Bank branches, you can get in touch by phone (Textphones available).

How can I get the most from this website?

If you:

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading (e.g. dyslexia)

then we recommend that you visit AbilityNet's My Computer My Way (opens in a new window) web site which provides lots of advice on how to make your computer easier to use. AbilityNet (opens in a new window) are experts in the field of computing and disability and they provide a free service to individuals with disabilities to assess their computing needs (call AbilityNet free on 0800 269 545 for more information).

Making accessibility easy

Whenever possible, all new and refurbished Lloyds Bank branches are designed to be accessible to all customers, including those with disabilities.

Templates and bank note gauge

Lloyds Bank branches have templates you can use to make it easier for you to sign standard forms. You might need someone to position the template on the form.

You can also use one of the bank note gauges available which will tell you at a touch which bank note is which, based on note size.

Communication made easy

 At Lloyds Bank branches, and also at Lloyds Bank's chief office, we can help you in a number of ways:  

  •  A member of staff can read information to you
  •  If a friend or family member is not available to fill in forms for you, a member of staff can 
  •  Arrangements can be made for lip readers/speakers or sign language interpreters to attend a meeting with you (this is arranged through the RNID and usually needs about two weeks' notice)

 

Hearing induction loops

There are hearing induction loops and portable induction loops available at all branch counters.

In addition, hearing induction loops and portable induction loops are available at C&G's chief office and administration centre in Gloucester.

Documents in alternative formats

All information and correspondence can be sent to you in your chosen format as well as in standard format. Just ask a member of staff.

Large print 
Audio  
Braille 

RNID Typetalk

If staff don't have access to a textphone they will use the Typetalk service. You may also Typetalk via the standard telephone system phone numbers for Lloyds Bank mortgages and Lloyds Bank savings.

Fax machines

You can also get in touch by fax and, if appropriate, ask for a reply using the same method.