Accessibility

Do you have a disability?

This section aims to help customers with disabilities both with using this site and also with communication and getting access to C&G branches and other buildings. You can use the symbols to help you find the services that are helpful to you: 

 If you are a wheelchair-user 
 
 If you are hard of hearing or have a speech impairment 
 
 If you are visually impaired

What services are available?

Wherever possible, all C&G branches are adapted or designed to be accessible. If you have any concerns about accessibility, please phone your local C&G branch before visiting. (For details of C&G branches in your area, please click on the link below to visit our C&G branch locator.)

Services in C&G branches include hearing induction loops, templates for signing standard forms and bank note gauges so you can easily check your notes. C&G branch staff can also help you by reading information and completing forms on your behalf.

Making communication easier

Information can be provided in a range of different formats - you can choose the one that is most suitable for you. You can communicate via fax and textphone and there are also arrangements with the RNID to provide additional services.

As well as visiting C&G branches, you can get in touch by phone (Textphones available).

How can I get the most from this website?

If you are having difficulty using this website you can update your browser setting to suit you. Try changing the font size using your browser's font increase/decrease capability.

Making accessibility easy

Whenever possible, all new and refurbished C&G branches are designed to be accessible to all customers, including those with disabilities.

Templates and bank note gauge

C&G branches have templates you can use to make it easier for you to sign standard forms. You might need someone to position the template on the form.

You can also use one of the bank note gauges available which will tell you at a touch which bank note is which, based on note size.

Communication made easy

 At C&G branches, and also at C&G's chief office, we can help you in a number of ways:  

•  A member of staff can read information to you
•  If a friend or family member is not available to fill in forms for you, a member of staff can 
•  Arrangements can be made for lip readers/speakers or sign language interpreters to attend a meeting with you (this is arranged through the RNID and usually needs about two weeks' notice)

Hearing induction loops

There are hearing induction loops and portable induction loops are also available at all branch counters.

In addition, hearing induction loops and portable induction loops are available at C&G's chief office and administration centre in Gloucester.

Documents in alternative formats

All information and correspondence can be sent to you in your chosen format as well as in standard format. Just ask.

Large print 
Audio cassette 
Braille 

Textphone numbers

Staff can use textphones to communicate effectively with customers who have a hearing or speech impairment. If you have a textphone you can call direct on the following numbers:

C&G Savings accounts

C&G Savings Helpline  0845 300 4195 

C&G Mortgages

C&G Mortgage Direct for details of the current range of C&G mortgages  0800 056 46 86 
  
Enquiries about a C&G mortgage being processed by Mortgage Direct  01452 37 57 72 
  
Enquiries about your current C&G mortgage  01489 55 20 23 
  
Enquiries about your C&G Homeowner Loan  01724 28 31 48 
 
If you are having difficulty paying your C&G mortgage  01273 74 25 64 
  
If your C&G mortgage account has been referred to the Recoveries department  0800 056 46 99

Lloyds TSB Mortgages

Enquiries about a current Lloyds TSB mortgage  01724 28 31 48

RNID Typetalk

If staff don't have access to a textphone they will use the Typetalk service. You may also Typetalk via the standard telephone system phone numbers for C&G mortgages and C&G savings.

Fax machines

You can also get in touch by fax and, if appropriate, ask for a reply using the same method.

Adjust this website 

You can change this website so it's easier for you to use.
A quick way of changing the text size is to use the font increase and decrease buttons at the top of every page - in fact you can increase the font size up to 3 times. Once you've changed the size, it'll be the same on every page you visit.

Or, if you want the changes to be applicable to every website that you visit you can adjust your browser setting to change text size and generally tailor the website to your needs.

If you have Microsoft Internet Explorer

How can I change the font?

Select 'Tools' menu  
Select 'Internet Options' 
From the 'General' section select 'Fonts' 
Choose your preferred font and click on 'OK'

How can I make the text larger or smaller?

Select 'View' menu 
Select 'Text Size' 
Choose your preferred text size

How can I alter the background style and colour?

Select 'Tools' menu 
Select 'Internet Options' 
From the 'General' section select 'Colours' 
Click on 'Use Windows Colour' to deselect it 
Click on 'Text', choose your preferred colour and click on 'OK' 
Click on 'Background', choose your preferred colour and click on 'OK'

There are a number of other options available from the Tools menu if you select Internet Options and Accessibility.

If you have Netscape Navigator 4.x

How can I change the font?

Select 'Appearance' 
From the 'Font' section choose your preferred font

How can I alter the background style and colour?

Select 'Appearance' 
Select 'Colours' 
From 'Text' choose your preferred colour then click 'OK' 
From 'Background' choose your preferred colour then click 'OK' 
Click 'OK' and close Preferences