How you contact us

There are a number of ways you can get in touch, such as calling us on one of the numbers below or writing to us.

Where is my local branch?
How do I get in touch about my C&G mortgage?
How do I get in touch about a C&G savings account?
How do I make a complaint?
Complaints data
 

Where is my local branch?

C&G mortgages and savings can be serviced in Lloyds Bank branches. Enter your postcode or town and we'll tell you where your local Lloyds Bank branch is and provide you with a map of the area.
(Call or visit your local Lloyds Bank Branch)

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How do I get in touch about my C&G mortgage?

Some C&G mortgage accounts have been transferred to the new TSB. contact details below are for accounts that remain with C&G. If your C&G mortgage account has been transferred to the new TSB Bank, information about how to contact your bank can be found by clicking here.

By Phone

Please call 0845 603 1637 if you would like to discuss your existing C&G mortgage
Open 8.30am-9pm Monday to Friday and 8.30am-1pm Saturday
Closed Sundays and Bank Holidays

Calling from overseas: +44 1452 372 372. (Available 9am-5pm Mon-Fri, 9am 12.30pm on Saturdays)

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How do I get in touch about my savings account?

Some C&G savings accounts are now with TSB. If your savings account is with TSB information about how to contact your bank can be found by clicking here.

If your C&G savings account is with C&G you can contact us by phone, in branch or by post.

By Phone

Numbers to contact C&G Savings are listed below. All lines are open from 8.45am to 5pm, Monday to Friday.

  From the UK From overseas
Telephone 0845 835 3855 +44 1733 286347
Text phone (If you have a speech or hearing
impairment and you have access to a text phone)
0845 070 1132 +44 1733 462234
If you hold Power of Attorney on a C&G savings account 0845 835 3838 +44 1733 286348

By post

You can write to us at: C&G Savings: PO Box 1888, Andover, SP10 9BF.  

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How do I make a complaint?

If there's something you're not happy with, you might want to make a complaint. Here you can find out what to do.
  
Do you have a complaint about a mortgage?
If there's a problem with any aspect of the service you receive from us, or with your mortgage itself, please follow the steps explained in this leaflet.
Download - Mortgages: our service promise pdficon_small 511k

Do you have a complaint about C&G Savings?
If there's a problem with the service you receive from C&G Savings, or with your C&G savings account itself, please follow the steps explained here.

Do you have a complaint about Payment Protection Insurance?
How to complain about Payment Protection insurance.

Where can I send you feedback about the website?
We welcome your comments about our website.
Give us some feedback.

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Complaints Data

Building strong and lasting relationships with our customers is important to us. Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right.

We are committed to transparency and publish details of the complaints data we last reported to the Financial Conduct Authority. View the complaints data for firms associated with the C&G brand.

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YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE