How you contact us

There are a number of ways you can get in touch, such as visiting your local C&G branch or calling us on one of the numbers below.

• Where is my local C&G branch?
• How do I get in touch about a C&G mortgage?
• How do I get in touch about a C&G savings account?
• Write to us
• Calling from overseas
• How do I make a complaint?
• Complaints data
• Careers at C&G

Where is my local C&G branch?

Enter your postcode or town and we'll tell you where your local C&G branch is and provide you with a map of the area.
Call or visit your local C&G Branch

Our branches are open 9am - 5pm Mondays, Tuesdays, Thursdays and Fridays, and 9.45am - 5pm on Wednesdays.
Saturday opening times vary, so please check with your local branch before visiting.

How do I get in touch about a C&G mortgage?

For a new C&G mortgage: 0800 028 0639
Open 8am-8pm Monday to Friday and 9am-2pm Saturday
Closed Sundays and Bank Holidays
Call or visit any C&G branch

For an existing C&G mortgage: 0845 603 1637Open 8.30am-9pm Monday to Friday and 8.30am-1pm Saturday
Closed Sundays and Bank Holidays
Call or visit any C&G branch

How do I get in touch about a C&G savings account?

• For queries on any Easy Access accounts, Young Investor or Cash ISA call on 0845 602 0022.
• For Fixed Rate Bonds, Fixed Rate ISA and Offset Saver call on 0845 835 3855.

If you have a speech or hearing impairment and you have access to a textphone, you can contact us on

• 0845 300 4195 (Easy Access accounts, Young Investor and Cash ISA).
• 0845 070 1132 (Fixed rate and Offset Saver).

Lines are also open 8.45am to 5pm, Monday to Friday

Call or visit any C&G branch

Write to us

C&G Mortgages: Cheltenham & Gloucester plc, Chief Office, Barnett Way, Gloucester, GL4 3RL

C&G Savings: PO Box 1888, Andover, SP10 9BF

Calling from overseas?

Mortgages

• For all queries: +44 1452 372 372 (Available 9am-5pm Mon-Fri, 9am 12.30pm on Saturdays)

Savings

• For queries on any Easy Access accounts, Young Investor or Cash ISA call on +44 1733 347171.
• For Fixed Rate Bonds, Fixed Rate ISA and Offset Saver call on +44 1733 286347.

How do I make a complaint?

If there's something you're not happy with, you might want to make a complaint. Here you can find out what to do.

Do you have a complaint about a mortgage?
If there's a problem with any aspect of the service you receive from us, or with your mortgage itself, please follow the steps explained in this leaflet.
Download - Mortgages: our service promise 511k

Do you have a complaint about C&G Savings?
If there's a problem with the service you receive from C&G Savings, or with your C&G savings account itself, please follow the steps explained in this leaflet.
Download - Savings: our service promise 356k

Do you have a complaint about Payment Protection Insurance?
How to complain about Payment Protection insurance.

Where can I send you feedback about the website?
We welcome your comments about our website.
Give us some feedback.

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Complaints Data

Building strong and lasting relationships with our customers is important to us. Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right.

We are committed to transparency and publish details of the complaints data we last reported to the Financial Services Authority. View the complaints data for firms associated with the C&G brand.

Careers at C&G

C&G can offer you a wide range of career opportunities within an established yet exciting brand.

With over 160 years of mortgage and savings experience we know our customers expect the highest level of service. So if you have the drive and enthusiasm to match their expectations then a career within C&G could be for you.

C&G is part of the Lloyds Banking Group - view our current career opportunities within branch and at our contact centres.

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