C&G mortgages and savings can be serviced in Lloyds Bank branches. Enter your postcode or town and we'll tell you where your local Lloyds Bank branch is and provide you with a map of the area.
(Call or visit your local Lloyds Bank Branch)
Some C&G mortgage accounts have been transferred to the new TSB. contact details below are for accounts that remain with C&G. If your C&G mortgage account has been transferred to the new TSB Bank, information about how to contact your bank can be found by clicking here
Please call 0845 603 1637 if you would like to discuss your existing C&G mortgage
Open 8.30am-9pm Monday to Friday and 8.30am-1pm Saturday
Closed Sundays and Bank Holidays
Calling from overseas: +44 1452 372 372. (Available 9am-5pm Mon-Fri, 9am 12.30pm on Saturdays)
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Some C&G savings accounts are now with TSB. If your savings account is with TSB information about how to contact your bank can be found by clicking here
If your C&G savings account is with C&G you can contact us by phone, in branch or by post.
Numbers to contact C&G Savings are listed below. All lines are open from 8.45am to 5pm, Monday to Friday.
|From the UK||From overseas|
|Telephone||0845 835 3855||+44 1733 286347|
|Text phone (If you have a speech or hearing
impairment and you have access to a text phone)
|0845 070 1132||+44 1733 462234|
|If you hold Power of Attorney on a C&G savings account||0845 835 3838||+44 1733 286348|
On 9th September 2013 C&G branches became TSB branches. Customers who hold C&G savings accounts can still make payments in TSB branches but may find it easier to service their accounts in Lloyds Bank branches. We will put notices in TSB branches to let you know when services to C&G customers will no longer be available.
Enter your postcode or town and we'll tell you where your local Lloyds Bank branch is?
You can write to us at: C&G Savings: PO Box 1888, Andover, SP10 9BF.
If there's something you're not happy with, you might want to make a complaint. Here you can find out what to do.
Do you have a complaint about a mortgage?
If there's a problem with any aspect of the service you receive from us, or with your mortgage itself, please follow the steps explained in this leaflet.
Download - Mortgages: our service promise 511k
Do you have a complaint about C&G Savings?
If there's a problem with the service you receive from C&G Savings, or with your C&G savings account itself, please follow the steps explained here.
Do you have a complaint about Payment Protection Insurance?
How to complain about Payment Protection insurance.
Building strong and lasting relationships with our customers is important to us. Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right.
We are committed to transparency and publish details of the complaints data we last reported to the Financial Conduct Authority. View the complaints data for firms associated with the C&G brand.