How to contact us

There are a number of ways you can get in touch, such as visiting your local C&G branch or calling us on one of the numbers below.

Where is my local C&G branch?

Enter your postcode or town and we'll tell you where your local C&G branch is and provide you with a map of the area.
Find your local C&G Branch

Our branches are open 9am - 5pm Mondays, Tuesdays, Thursdays and Fridays, and 9.45am - 5pm on Wednesdays.
Saturday opening times vary, so please check with your local branch before visiting.

How do I get in touch about a C&G mortgage?

For a new C&G mortgage: 0800 028 0639^*
Open 8am-9pm Monday to Wednesday, 8am-8pm Thursday to Friday and 9am-4pm Saturday

For an existing C&G mortgage: 0845 603 1637*
Open 8.30am-9pm Monday to Friday and 8.30am-1pm Saturday
Visit any C&G branch

How do I get in touch about a C&G savings account?

For a new C&G savings account: 0845 602 0022*
Open 8.45am-5pm Monday to Friday

For an existing C&G savings account: 0845 602 0022^*
Open 8.45am-5pm Monday to Friday
Visit any C&G branch

Write to us

C&G Mortgages: Cheltenham & Gloucester plc, Chief Office, Barnett Way, Gloucester, GL4 3RL

C&G Savings: PO Box 1888, Andover, SP10 9BF
 

How do I make a complaint?

If there's something you're not happy with, you might want to make a complaint. Here you can find out what to do.
  
Do you have a complaint about a mortgage?
If there's a problem with any aspect of the service you receive from us, or with your mortgage itself, please follow the steps explained in this leaflet.
Download our Mortgages: our service promise

Do you have a complaint about C&G Savings?
If there's a problem with the service you receive from C&G Savings, or with your C&G savings account itself, please follow the steps explained in this leaflet.
Download our Savings: our service promise

Where can I send you feedback about the website?
We welcome your comments about our website.
Click here to give us some feedback.