Cookie policy

Your privacy when using our website

Cheltenham & Gloucester is committed to protecting you and any data (anonymous or otherwise) that we collect about you online. This section tells you how we use cookies, why, and how this allows us to improve our service. It also tells you how you can manage what cookies are stored on your device. We call it our “Cookie Policy”.

By using our websites (through any device) you agree that this Cookie Policy applies to that use in addition to any other terms and conditions which may apply. 

We reserve the right to make changes to our Cookie Policy.  Any such changes shall appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to any such changes.,

What is a cookie?

Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, and generally improving your online experience. There are different types of cookies. They all work in the same way, but have minor differences:

Session cookies
Session cookies last only for the duration of your visit and are deleted when you close your browser. These facilitate various tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality. Many of the cookies we use are session cookies. They contain no personal information that can be used to identify an individual.

Persistent cookies
Persistent cookies last after you have closed your browser, and allow a website to remember your actions and preferences. Sometimes persistent cookies are used by websites to provide targeted advertising based upon the browsing history of the device. We use persistent cookies to allow us to analyse customer visits to our site. These cookies help us to understand how customers arrive at and use our site so we can improve it.

First and third party cookies
Whether a cookie is a first or third party cookie depends on which website the cookie comes from. First party cookies are those set by or on behalf of the website visited. All other cookies are third party cookies. We use both first party and third party cookies, which you can read more about in our list of the cookies that we use.

Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, and ensuring the security of your online banking experience. Without these cookies services you have asked for, such as applying for products, cannot be provided. These cookies don’t gather information about you for the purposes of marketing.

Performance cookies
These cookies collect information about how visitors use a web site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor although they may collect the IP address of the device used to access the site. All information these cookies collect is anonymous and is only used to improve how a website works, the user experience and to optimise our advertising. By using our websites you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings.

Functionality cookies
These cookies allow the website to remember choices you make. They may also be used to provide services you have requested such as watching a video. The information these cookies collect is anonymised (i.e. it does not contain your name, address, account details, etc.) and they do not track your browsing activity across other websites. By using our websites you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings.

Targeting cookies
These cookies collect several pieces of information about your browsing habits. They are usually placed by advertising networks. They remember that you have visited a website and this information is shared with other organisations such as media publishers. These organisations do this in order to provide you with targeted adverts more relevant to you and your interests. This type of advertising is called online behavioural advertising and those companies providing this advertising are working with the UK’s Internet Advertising Bureau to deliver more information to consumers. To highlight this information, publishers of advertising will, in the future, look to place an icon in the top right hand corner of an advert. This icon when clicked, will take you through to the website Youronlinechoices where there is more help and guidance. In addition, Lloyds Banking Group seek to only use advertising networks which are signed up to the IASH code of conduct for the placement of adverts. This code requires members to have their processes audited by a third party to ensure compliance. For more information on IASH please go to http://www.iash.org.uk. By using our websites you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings.

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Cookies we use

Name Description
 __utma The _utma cookie is part of Google analytics, and is primarily used to track visits to any site which uses Google analytics. _utma stores the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.
 __utmb The _utmb cookie is part of Google analytics. __utmb and __utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts, and approximately ends. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.
 __utmc The _utmc cookie is part of Google analytics. __utmb and __utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts, and approximately ends. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.
 __utmv The _utmv cookie is part of Google analytics. It contains no specific customer data other than the IP address of your device, but is used to record Custom variables for segmentation. This is a third party cookie.
 __utmz

The _utmv cookie is part of Google analytics. When you visit our website via a search engine result, a direct link from another site, a link in an email or an ad that links to one of our pages etc, Google Analytics stores information about this.

This cookie gets updated with each page view to the website enabling us to determine how visitors navigate through the website and which pages are visited. This is a third party cookie.

 JSESSIONID & C&G cookie check

These cookies last only for the duration of your visit and are deleted when you close your browser. No personally-identifiable data is collected.

These cookies enable us to identify that the same person is moving from page to page and are used so that you don't get asked for the same information you've already given to the site. For example remembering the options you’ve chosen when completing a mortgage payment calculation.

 _Wt.control-305452-ta loans Webtrends Optimize cookie, used to record how many times your device has been used to view pages on our website, and tailor the website to those items we consider may be of interest based on pages previously visited. The cookie does not store personal information other than the IP address of your device. This is a third party persistent cookie which is stored for 90 days from creation / last visit.
 Acookie ACOOKIE is a Webtrends optimise first party cookie. Lloyds Banking Group have a First party relationship with Webtrends who act on our behalf. Data contained in cookie includes visitor identifier (not personal details); which of our websites was visited; the time of last visit to one of our websites and the time of this visit. This allows us to understand how recently your device was used to access our website.
 dcConnector The dcConnector cookie is used to manage the connection between DoubleClick and WebTrend analytics. It enables better evaluation of advertising effectiveness. This is a third party cookie.
 DoubleClickID This is an anonymous, unique identifier used to track how successful our advertising is. The cookie allows the devices IP address to be sent to a website, but it doesn’t store the IP address or any other personal data. This is a third party cookie.
 WT_FPC The purpose of this cookie is to identify the visitor and the session to allow us to track usage of our websites so we can improve them. Data contained in the cookie includes a visitor ID which is anonymous, the time of start and end of the visit. This is a first party cookie.

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What if I don't want to accept cookies?

If you wish to restrict or block the cookies which are set by any website - including Lloyds Bank websites, you should do this through the browser settings for each browser you use, on each device you use to access the internet.

Please be aware that some of our services may not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your internet browser.

Alternatively, you may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers. 

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