Your questions
If you already have a C&G mortgage you might have a few queries. We have listed a few questions here.
However, if you cannot find the information you are looking for, please feel free to ask us a question.
About my statement
When will I receive my mortgage statement?
About my mortgage/mortgage deal
What happens when my current mortgage deal ends?
My current C&G deal is due to end. How do I switch to another?
Can I borrow more once my mortgage is up and running?
About my payments
Can I pay less on my mortgage during some months?
Can I change my repayment type?
What if I'm having problems paying my mortgage?
How can I make extra payments?
Can I repay my mortgage at anytime?
About my statement
When will I receive my mortgage statement?
You'll receive your annual mortgage statement in January or February. The statement will show the payments, interest and, if applicable, the insurance premiums. If a fee has been debited to your account during the year, you will also receive a statement of your Fees and Charges account. You'll also receive an interest rate history and a redemption figure for each loan for information purposes only.
If you would like to request a duplicate or you haven't received your statement, call 0845 603 1637* 8.30am to 9pm Monday to Friday, or 8.30am to 1pm on Saturdays. There is a £21 charge for each duplicate statement we provide.
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About my mortgage/mortgage deal
What happens when my current mortgage deal ends?
In most cases your interest rate will switch to the Standard Variable Mortgage Rate, which at that time, could be higher or lower than the rate you will have been paying and may vary over the remaining term of your mortgage. See the current
Standard Variable Mortgage Rate.
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My current mortgage deal is due to end. How do I switch to another C&G deal?
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Can I borrow more once my mortgage is up and running?
You can apply to
borrow more on your mortgage so long as it's been at least six months since you took it out or last borrowed on it, e.g. with a Homeowner Loan. However, you might not be able to take out this new loan at the same interest rate as your mortgage. It all depends on the level of rates at the time. They could be higher or lower.
The most you can borrow in total is 80% of the value of your home. This means that the amount of your existing C&G mortgage and your new loan added together cannot be more than 80% of the value of your home.
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About my transactions and payments
Can I pay less on my mortgage during some months?
In certain circumstances, and if your mortgage is up to date, you can pay less than the full monthly mortgage payment that is due, or even suspend your payments for a short time, although you may need to pay a charge. If you would like to know more about taking a payment holiday or an instalment break call 0845 603 1637* 8.30am to 9pm Monday to Friday, or 8.30am to 1pm on Saturdays.
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Can I change my repayment type?
If your existing mortgage is calculated on an interest-only basis, you can ask to change your mortgage to a repayment basis at any time. If it's set up on a repayment basis, you can only switch it to interest-only if your total mortgage amount is 75% or less of your property’s value. In either case there is a charge. For full details see our
fees and charges.
Although you can normally only switch to interest-only if your mortgage totals 75% or less of your property’s value, if you are ever facing financial difficulties and, as a way of temporarily reducing your mortgage payments, you want to discuss just paying the interest each month for a while on a mortgage that totals more than 75%, please get in touch. If you are facing financial difficulties but haven't actually fallen behind with your mortgage payments, please call 0845 6031 637. Or, if you have fallen behind with your payments, please call 0800 3894 020.
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What if I’m having problems paying my mortgage?
Tell us as soon as possible if you are having problems repaying your mortgage or think that you might experience problems shortly. If you think you may be facing difficulties but haven't fallen behind with your mortgage payments, please call 0845 6031 637. If you have already fallen behind with your payments, please call 0800 3894 020.
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How can I make extra payments?
Whichever mortgage you choose, you can make one-off or regular extra payments to reduce your capital balance and therefore pay less interest in total. Even during an
Early Repayment Charge period, you can still repay up to 10% of the mortgage each year (based on the balance at 1 January) and the charge won't apply. You may need to pay a small fee to do this. For full details see our
fees and charges.
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Can I repay my mortgage at any time?
You can repay your mortgage at any time, although there may be a period during which an
Early Repayment Charge applies. You will also need to pay a closing administration charge unless you entered into your mortgage loan agreement is on or after 1 August 2007.
If you have more questions about your current mortgage please
ask us a question or contact us.
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