Ring fencing and Cheltenham & Gloucester

Following the financial crisis, UK legislation was passed to better protect customers and the day-to-day banking services they rely on. The new rules mean large banks must separate personal banking services such as current and savings accounts, from risks in other parts of the business, like investment banking. This is called “ring-fencing”. Banks are starting to make these changes now, to complete them by 1 January 2019.

You can find out more about ring-fencing and Bank Structural Reform Legislation, on the Financial Conduct Authority’s website and the Bank of England’s website.

We will continue to add information about ring-fencing to our website over the coming months. Please check these pages for regular updates.

What ring-fencing means for Cheltenham & Gloucester customers

The majority of our personal banking services are not affected and most customers will not see any changes. Your bank account details will stay the same. We will write to any customers who are affected explaining what the changes mean for them.

Eligible deposits will continue to be protected by the Financial Services Compensation Scheme (FSCS). You can find more about the FSCS at www.fscs.org.uk.

Be extra vigilant about fraud

Although the majority of our customers will see no changes, other banks will be making changes related to ring-fencing. During this period of change you should be extra vigilant about fraud.

Don’t assume that letters, phone calls, emails and text messages are genuine even if the person knows information about you.

Don’t feel pressured into making a decision or acting quickly. A genuine bank or organisation won’t mind waiting if you want time to think.

If you receive instructions about a change in bank details from companies you make regular payments to, you should contact them on a number you normally use to check these are genuine.

At Cheltenham & Gloucester we'll never call you and ask you to:

  • • Tell us your Personal Security Number (PSN) for Telephone Banking
  • • Tell us your PIN code, expiry date, CVV number (the last 3 digits of the security code on the back of your card)
  • • Move money to a so-called secure account, safe or holding account
  • • Move your money or ask you to transfer funds to a new sort code and account number that we provide.

If you have accounts with other banks

If you have accounts with other banks, they will tell you if your accounts are affected by the changes they are making. If you have any questions you should contact the relevant bank directly.