Want to know more about the security of C&G savings? See our questions and answers.
You can get all the information you need about running your C&G Savings account from our Savings Handbook. You’ll find it in our helpful guides section on this site. Alternatively, you can visit any C&G branch.
You can also call us on 0845 602 0022* if you have an enquiry about your account. Lines are open 8.45am to 5pm Monday to Friday. If you have a speech or hearing impairment and you have access to a textphone, you can contact us on 0845 300 4195. Lines are also open 8.45am to 5pm, Monday to Friday.
If your account allows you to carry out transactions by phone, adding or withdrawing money takes just one call to the Telephone Transaction Service. The phone number is 0845 3 000 020*. The automated service is available 24 hours a day or you can talk to an adviser between 8am and 8pm, Monday to Friday and 8am to 5pm on Saturdays.
When you call, we’ll ask you for your account number and sort code and then two digits from your six-digit Security Number so please have these handy. There is more important information about the Telephone Transaction Service in our Savings Handbook which you can find in the helpful guides section on this website.
To find out the current interest rate on one of the following accounts, call its rateline.
C&G Cash ISA 0800 783 7811
C&G London Account 0800 387 467
C&G Bonus Tracker 0800 169 7218
C&G Cheltenham Gold 0800 387 464
C&G Direct Transfer 0800 328 8900
C&G Branch 10 and C&G Guaranteed Branch Saver 0800 328 5284
C&G Reward Saver 0800 521 724
C&G Reserve Account 0800 387 466
Accounts that can no longer be opened
C&G 90-Day Account and C&G Direct 30 0800 387 468
C&G Tracker Account 0800 056 1151
C&G Instant Transfer 0800 521 746
If you don’t ask us to carry out any transactions on a C&G Savings account for a continuous period of three years, we’ll contact you to find out whether you want the account to remain active. If we can’t contact you or you don’t reply to our letter, we’ll treat the account as dormant.
To reinstate an account, you can call us on 0845 602 0022* or visit a branch. You’ll need to provide evidence of your identity. If you do have any information about the dormant account it will help us to trace it for you – the more information you can give us, the easier it will be.
| Account | How to close |
|---|---|
| C&G Cash ISA (Postal) C&G Fixed-Rate Bonds C&G London Account |
Write to: C&G Savings, PO Box 1888, Andover, SP10 9BF |
| C&G Cash ISA (branch-based) C&G Cheltenham Gold C&G Branch 10 C&G Guaranteed Branch Saver C&G Young Investor |
Take your passbook into a C&G branch |
| C&G Bonus Tracker C&G Direct Transfer C&G Offset Saver C&G Reserve Account |
Call our Helpline on 0845 602 0022* |
As time goes by, it's not uncommon for customers to forget about savings accounts which they have stopped using for one reason or another.
At C&G, we want to ensure our customers are reunited with the funds in these forgotten or lost accounts.
If you believe that you, or perhaps a member of your family, may have held an account with C&G that's not been used for a long time, and so has become 'dormant', we can check the details for you and either reactivate it or advise you on the best alternative accounts available to transfer your money to.
If you think you have a dormant account, or an entitlement to a family member's account, please visit any C&G branch where a member of staff will be happy to help you. If you have a passbook for the account, statements or any other information, please take this with you, along with evidence of your identity, such as your passport or driving licence, and a utility bill.
Alternatively you can visit www.mylostaccount.org.uk where you can either complete an electronic account tracing form or download a dormant account tracing form from the site. If you download the form, please complete it and send it to:
C&G Savings,
Service Centre,
1 Legg Street,
Chelmsford,
Essex,
CM1 1JS
Please remember that the funds in these dormant accounts will always remain your property (or that of your legal heirs) along with all interest accruing.
C&G Savings is a division of Lloyds TSB Bank plc.
Lloyds TSB Bank plc is authorised and regulated by the Financial Services Authority (FSA). Our FSA register number is 119278. You can check the FSA's register by visiting their website or by contacting them on 0845 606 1234. Lloyds TSB Bank plc is registered in England and Wales No.2065. Registered Office: 25 Gresham Street, London, EC2V 7HN.
*We may monitor and/or record telephone calls in case there's a need to check that your instructions have been carried out correctly and to help improve our service quality.
**Lloyds TSB named “Britain’s Most Trusted Bank” 2008 in the Readers Digest survey of 23,000 consumers across 16 countries in Europe.
